Zeniqua (“we” and “us”) is the operator of (https://zeniqua.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Shipping Area
We ship all over the world.
Please note: Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2. Delivery Time
United Kingdom: 4-7 Business Days.
United States: 5-9 Business Days.
Western Europe: 7-10 Business Days.
Asia: 5-9 Business Days.
Middle East: 8-12 Business Days.
Rest of the world: 15-35 Business Days.
Please note: For non-customized products, shipping time does not include a 1-2 business day processing period required to process your order from the date your order is placed. For customized products, please refer to the product page description.
3. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
4. Dispatch Time
For non-customized products, orders are usually dispatched within 2 business days of payment of order. For customized products, please refer to the product page description.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
5. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
6. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
7. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
8. Customer service
For all customer service enquiries, please email us at [email protected]