Zeniqua (“we” and “us”) is the operator of (https://zeniqua.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Shipping Area
In order to provide high-quality and fast express service, we currently only provide express service in the UK, France, Germany, Italy and Spain. Express delivery services in other regions will gradually open in the future. We apologize for any inconvenience this may have caused.
Please note: Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
3. Shipping Time
Generally, orders shipped internationally are in transit for 5 – 9 business days.
Please note: Shipping Time does not include a 1-2 business day processing period required to process your order from the date your order is placed.
4. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
5. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
6. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
7. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
8. Customer service
For all customer service enquiries, please email us at [email protected]